Deposit stuck? Account issue? Bonus not working? Bajimet's Bangladesh support team is ready to resolve your problems — in your language, on your schedule.
Many online platforms require you to write in English for support, or leave you waiting for hours. Bajimet is different. Our support team includes people who genuinely understand the challenges faced by users in Bangladesh — a bKash payment getting stuck, games not loading on a slow connection, sorting out your account during the rush of Eid. These aren't unfamiliar problems to us.
The Bajimet support team is available 24/7, every day of the week. Even if something goes wrong at 2 AM, someone will respond to your message — no English required, just write in plain Bangla. On live chat, a real person (not a bot) typically replies within three minutes.
Something many users don't realize — Bajimet's support team does more than just fix problems. They can also guide you on how to claim bonuses correctly, tips for understanding new games, or how to increase your maximum withdrawal limit. It's genuine support, not just a place to log complaints.
Bajimet's support team can help with all of the following types of issues.
Payment sent but balance not updated, bKash/Nagad payment stuck.
Winnings are delayed or the withdrawal is stuck in processing.
Updating personal details, changing your phone number, managing security settings.
Bonus not activating, understanding wagering requirements, promo code issues.
Uploading documents and checking verification status.
Live games not loading, bets not confirmed.
App installation problems, updates, and compatibility issues.
Help with setting limits, cooling-off periods, or self-exclusion.
Most users in Bangladesh rely on mobile banking. The Bajimet support team knows these payment methods inside out and can quickly help with any issues that come up.
The most popular method. If you're having deposit issues, bring your transaction ID to chat and we'll sort it out.
Instant CreditQuick and straightforward. The same process applies if you run into any issues with Nagad.
Instant CreditDutch-Bangla Bank's mobile banking service. Supports both deposits and withdrawals.
SupportedBank transfer for larger amounts. The support team will walk you through the exact steps.
Large AmountHaving this information on hand when you contact the support team helps resolve your issue faster.
The Bajimet support team doesn't just help with technical or payment issues — they also support responsible gaming. If you feel like you're playing too much or want to lower your deposit limit, just let them know in chat. No questions asked.
If you'd like to activate Self-Exclusion, let the support team know. The process is completely confidential and takes effect within 24 hours. Responsible Gaming Find more details on the page.
Set playing limits, take a cooling-off period, or activate self-exclusion.
Learn MoreA full walkthrough of the process using a deposit issue as an example
Log in to Bajimet, open the chat, and describe your issue. A support agent will respond immediately.
The transaction ID and account details are verified. Most payment issues are identified at this stage.
If the issue isn't straightforward, it gets escalated to the technical team. You'll be given a tracking number.
Once resolved, a confirmation is sent via chat and email. If you're not satisfied with the outcome, you can raise the issue again.
Answers to common questions about accounts and rewards
The Bajimet Bangladesh support team is ready to answer any questions you have. Start a live chat now.